Zoom Call Center Text Messaging Privacy Statement

West Virginia University utilizes Zoom for its service centers, including the Mountaineer Hub, Shared Services Center, and ITS Service Desk, that operate across campus providing assistance to employees, enrolled students, and others such as parents or potential students (“Subscribers”). Zoom offers an optional SMS/Text Service (“Service”) for Subscribers who contact these service centers to send and receive text messages.

This privacy statement applies only to the information sent or received via this Service and explains WVU’s practices concerning the collection, use, and disclosure of personally identifiable information (“PII”) sent or received via this Service. Information collected for this Service will be used only as outlined in this privacy statement.

Information Collected or Received

By opting into this Service, you are agreeing to the collection, use, and disclosure of your PII as described in this statement and you agree to comply with them for use of this Service. If you disagree with any part of this privacy statement, please do not opt into this Service. When you elect to participate in this Service, WVU will automatically collect the sent messages and submitted replies to those messages. WVU will collect your name and mobile phone number. Providing this data is voluntary; however, not providing the requested information may affect WVU’s ability to deliver effective communications to you via this text messaging Service. Subscribers should NEVER provide Sensitive PII such as Social Security Number, protected health information, bank account information, or credit card number to WVU via this Service.

Disclosure of Information

Your PII will be accessed by the offices and departments within WVU who are using this Service to manage your relationship with us. WVU may also share your PII with third-parties who have a contract for services with the University as identified in our Information Privacy Policy; however, no mobile phone numbers will be shared with third parties or affiliates for marketing or promotional purposes. WVU will retain your PII in accordance with the WVU Record Retention Policy and Schedule.

Your Rights

All Subscribers have the right to request a correction of incorrect or inaccurate information by contacting ITS at ITSHelp@mail.wvu.edu. Subscribers located within the European Union may have certain additional rights covered by the General Data Protection Regulation (GDPR). More information about GDPR can be found here. After opting into this Service, for help, reply Help. For stop, reply STOP.

Last updated 8/30/2024